Frequently Asked Questions
Have a question before your visit? Find quick answers about tickets, arrival, accessibility and what to expect at the Center. If you can’t find what you need, our Guest Services team is here to help.
Ticketing Questions
How can I talk to a person about purchasing tickets or other questions?
We'd love to hear from you! Call 989.631.8250, send us an email or stop by during our Ticket Office hours.
Are there fees on my ticket purchase?
Our modest per-ticket processing fee means that every ticket purchase helps support the arts in our region. Fees are charged the same no matter how you purchase: online, through the Ticket Office or via phone.
Are my tickets refundable? Can I exchange them?
Tickets are non-refundable.
Non-season ticket holders may exchange tickets for another Midland Center performance up to 72 hours before a performance for a fee of $5 per exchanged ticket (restrictions may apply).
Season Ticket holders may exchange tickets for free up to 24 hours before a performance. Package-ticket value may be applied to another Midland Center event in the same series, subject to availability. Additional tickets purchased beyond the package may be exchanged with their full value applied toward any Midland Center event.
Are there seating upgrades?
Tickets can be upgraded. Simply contact the Ticket Office to be placed on an upgrade list for your current tickets. Keep your current tickets while you wait. We cannot guarantee an upgrade; we do the best we can to fulfill requests. Upgrade requests are considered in the order they are received.
There is no charge for the upgrade service; an additional fee will be due if your new seats are in a higher pricing tier.
Are the seats that are available by phone the same that are available online?
Yes, there is no distinction between ticket availability through phone, web or in-person purchases.
Where do I pick up tickets I ordered online or by phone?
Tickets are available for pickup during our Ticket Office hours and starting one hour prior to most performances. Look for the "Will Call" sign. Digital Tickets can be accessed on your mobile device.
Is there a waitlist for sold-out performances or classes?
Waitlist availability may vary by performance/class. Contact the Ticket Office to ask about current options. Joining a waitlist does not guarantee tickets/registration, and guests will be contacted if availability changes.
I did not receive my tickets/lost my tickets. What do I do?
As long as you purchased your tickets through the Midland Center for the Arts Ticket Office, we can help you! By verifying your address, we can reprint any tickets in question. They will be at the Ticket Office or the Will Call table.
Protect yourself from ticket fraud! midlandcenter.org is the only official ONLINE TICKETING PROVIDER for events at Midland Center for the Arts. Tickets obtained from unauthorized sources may be stolen, counterfeit or invalid to the performance. We have received an uptick in counterfeit tickets and 'vendor spots' being sold or offered on third-party websites and social media. A Midland Center staff member will never ask for a third-party method of payment such as Cash App over social media.
Are your venues accessible?
We have both wheelchair-accessible and no-step seating available in our theaters. When reserving your seats, please make any needs known to the ticketing agent. Since this area is frequently requested, it is strongly recommended that you purchase tickets in advance for best availability.
Please note that the Little Theater does not have an elevator.
Does my child need a ticket?
Children are welcome to attend most performances! Everyone, regardless of age, must have a ticket. This includes if you plan to have your child seated in your lap. Please use your discretion when determining whether or not a performance is suitable for your child. Questions about age suitability can be answered by our Ticket Office staff.
I found tickets online, but they're not the same price as your website shows.
More and more, theatergoers are at risk of exploitation by unscrupulous ticket resellers. You can protect yourself by:
- Purchasing directly from Midland Center for the Arts: online at www.midlandcenter.org; by phone at 989.631.8250; or in person at our Ticket Office
- Bookmarking our website, www.midlandcenter.org, for ticket and show information
- Signing up for our Eclub to receive the latest show information directly from Midland Center for the Arts
Going to Your Show
What time should I arrive for my show?
Please allow at least 30 minutes to park your vehicle, walk to the building and be seated. Some performances will have congested parking; arriving a tad earlier will facilitate finding a parking spot. And of course, please use caution while driving through our parking lots and on nearby streets. Doors to performance spaces usually open 30 minutes prior to performance time for guests to take their seats.
Latecomers are held until an appropriate break in the performance; late seating policies vary by performance. We cannot guarantee late entry or offer refunds, so please make sure you leave yourself plenty of time to arrive, park and walk to the building.
What is the dress code for attending an event?
There is no dress code specified and you will see a wide range of attire in the audience! Business attire is probably standard, but some guests will use this as an opportunity to dress up for an evening out.
In consideration for the people around you who may have allergies, please refrain from heavy perfumes & colognes.
Do you allow outside food or drinks?
Outside food and beverages are not permitted. Concessions, including alcoholic and non-alcoholic beverages and sweet and salty snacks, are available for most performances and events.
Where do I park?
Parking for Midland Center for the Arts is FREE, and we have a large lot located in front of the building. Additional surface lots are located adjacent to our building and across West Saint Andrews Rd. Midland Center shares these parking lots with Dow Gardens and the Grace A. Dow Memorial Library, so we advise arriving early to secure a spot if coming to a sold-out performance.
Do you allow pets inside?
Except for service animals and animals required as part of performances or events, animals are not allowed in our facilities. If you have any questions or concerns about this policy, please contact Guest Services at guestservices@midlandcenter.org.
Visiting the Museum
When is the Hall of Ideas open?
The Hall of Ideas is coming soon and is not yet open to the public. We will share the opening date, regular hours and admission information here as soon as they are announced.
How much is Museum admission?
Museum admission information will be shared when the Hall of Ideas opening date is announced. Check back for updates.
Classes & Registration
How do I register for a class or camp?
Browse available classes and camps online and select the registration button on the program you would like to attend. Registration deadlines, age or grade requirements, materials and other details are listed with each program.
For help registering, call Guest Services at 989.631.8250.
What happens if a class is canceled?
If Midland Center cancels a class or workshop, registered participants will be contacted and receive a full refund.
Participant refund or exchange requests for classes and workshops must be made at least one week before the program begins. Refunds are subject to a 15% processing fee. If you cannot attend 50% or more of a class because of illness, email education@midlandcenter.org to ask about receiving a partial voucher toward a future class.
Camp cancellation and refund policies may vary. Review the information provided during registration or contact Guest Services with questions.
Accessibility
Where can I find accessibility and relaxed experience information?
Visit our Accessibility and Relaxed Experiences pages to learn about accessible parking and entrances, seating, assistive services, sensory accommodations and ways to prepare for your visit. The Hall of Ideas includes ramps and elevators connecting each level.
Sensory bags are available to borrow from the Ticket Office and social narratives are available online close to the event date. Wheelchairs and mobility scooters are also available in limited quantities. Calling ahead is recommended.
Giving
How can I donate to Midland Center or pledge a gift?
You can give online or mail a gift to Midland Center for the Arts, Attn: Development, 1801 W. Saint Andrews, Midland, MI 48640. For stock transfers and other ways to give, visit Contact Development.
What does my donation support?
Donations and gifts support Midland Center’s programs and operations, including performances, museum experiences, education and local history. You can support the Center as a whole or contact our Development team about giving to a particular area.
Can I give in someone's honor or memory?
Yes. You can make a tribute or memorial gift through our giving page. Contact Development if you need help recording the name or directing your gift.
How is a capital campaign gift different from annual giving?
Capital Campaign gifts support the Center’s renovation and building improvements. Circle of Friends annual gifts support the programs and operations that use those spaces throughout the year.
Who can help me with a question about giving?
Email development@midlandcenter.org or call 989.631.5930, ext. 1602. Our Development team can help with gift instructions, recognition and questions about supporting the Center.